Comments on: TataSky: How to rip off your customers

By: Ashutosh Raghuwanshi

Ashutosh Raghuwanshi — Fri, 15 Jul 2011 06:57:43 +0000

It is not just Tata Sky, I have experienced such problems with almost all service industry companies. Reason is simple, lack of customer caring culture. The people whom we talk at the time of purchase need to achieve their target and they are not going to help accountable for what they have promised to the customer *verbally*. They are only expected to get more revenue for the company. They were never taught that they should always speak the truth even if it means loosing the revenue.

We need companies led but people like Larry Page who said “If we can’t win on quality, we shouldn’t win at all.” But such people are never promoted in the corporate culture. When a the owner of a company need to select between two persons for the post of CEO, he will choose the one who can maximize the profit, not the one who is a man of his principles.

We blame government for corruption but don’t you think what you have gone through is also a kind of corruption. This is even worse because it is organized and law-proof. On the grounds of ethics, you can not do anything more than writing a Blog like this.

By: Padmanabhan

Padmanabhan — Sat, 04 Jun 2011 03:57:23 +0000

I was a Tatasky user until Feb 2011. Since I found their worldcup/IPL offers on the higher side and also their a la carte channels a bit expensive, I decided to move to Sun Direct. To say the least, it was a bad choice. Sun directs costs are low, but the quality of the broadcast is extremely poor, I added a channel and next month it was disconnected, even though I had enough credit balance. I repeatedly called the customer care, sent mails to their nodal officer, Karnataka, and cced some of the mails to supposed the email of Mr. Maran. Finally, a technician came to my house and said that he would replace the set top box. Again, no response for a few days and I started the email chains. one fine day, 2 of their technicians come, check my dish and cable. They find that there is no Sun Direct Dish. Instead,during the installation the technician had tuned my existing Tatasky dish to Sun Direct frequency. And of course, he charged me the full amount and did not inform me about the dishy decision. The finders of this problem, assured me that they would get back to me in a couple of days. It has has been a couple of months and no one has bothered to come or respond to my mails.
So, I decided to talk to Tatasky again. Their initial response was very prompt, but when I asked them a few questions on moving my existing normal connection to HD+, they have not been responsive. They say that they have responded to mails, but it looks to be lost in traffic. And all my Service requests they have closed.
So, it looks like whethter it is the Tatas or the Marans or any one else, they care least for the customer. The local cable guy is better.

By: Abhijit Bera

Abhijit Bera — Thu, 12 May 2011 12:47:37 +0000

Update: I am actually quite happy now with Tata Sky HD. I was in for a surprise in April after incessant complaints for lack of HD channels. The software on the STB got upgraded and they got some very good HD channels now : Star World, Star Movies, Star Gold. IPL is also in HD on Max HD. The content is very good and commercial free for now. I would be willing to pay more money for commercial free T.V. Makes my life more enjoyable! Of course, I agree it is expensive but I am always happy with their service and ability to rectify problems fast and professionally.

By: Tata Sky Plus HD Review « Gaurav Gupta's Blog

Tata Sky Plus HD Review « Gaurav Gupta's Blog — Mon, 07 Mar 2011 06:33:43 +0000

[...] Tata Sky will not take the old one back in exchange of any discount. What’s worse is that you cannot pass it on to any other customer since the box is in a way “locked” to your account. You can either choose to use it in [...]

By: Amal

Amal — Sat, 05 Mar 2011 17:32:58 +0000

Recently I have shifted myself to Airtel, previously I had two STB from TataSky. Now I have decided to avail only one… and I am only thinking of shifting to Airtel fully after comparison. The reasons:
1) tatasky offers MPEG2 compression techniques, Airtel offers MPEG4
2) tatasky offers packages that are worse than Airtel packages (just compare the annual costs, it’s much less in case of Airtel)
3) Stupid customer care. The tech associates (anyone becomes technical these days) offers voluntary visit by service engineers with a slashed rate of 125 for problems that are not so technical (idiots say my frozen picture is because my set top box has been damaged and needs a check up.)
4)The online facility allows subscribing a package, but when you want to remove a package… not an easy option
5) They say each channel/package is for rated for a monthly usage, but whenever i recharge the next due date is always 20 or so days
6) If your digicomp STP is ruined, you can get one from friend, you can even buy it from secondary market but don’t worry, it’s not easy to set it up, and they’d again send an engineer to take away the service charge they have planned to ruin customers with.
7) little rain, cloudy night…. Voila, the KU transponder seems to play jigsaw with your picture. so during monsoons, ‘DONT WATCH TATASKY’ Idiots dont increase their bandwidth/signal strength.

You are not alone to get frustrated friend! Airtel is better choice, more better is giving away watching TV

By: Viral Sachde

Viral Sachde — Thu, 24 Feb 2011 12:39:00 +0000

Forget all this, fine print says,
- Customer Premise Equipment is own by Tata Sky (So, you actually don’t own it). I think, only reason behind this is, as you do not own it, u can’t ask for some source code, which otherwise you are entitled. Guess on which kernel it works ?

By: atul dixit

atul dixit — Sun, 20 Feb 2011 04:16:52 +0000

Atul, I am sailing in SAME BOAT with you. Even I have been waiting for Tata Sky + HD for long time. I have been a TATA Sky customer right since they entered the market. Even I have been an EARLY ADAPTER of TATA SKY. PLUS. I am getting the same feeling of beeing cheated.

Luckily my annual MEGA pack expires by Feb end. BUT

By: Tushar Lakhe

Tushar Lakhe — Thu, 17 Feb 2011 12:06:39 +0000

True to their ad tagline.. “isko laga daala to life jhingalala”…. they were warning us from the beginning.. but we as “fools” took a different meaning to their “jhingalala”…

By: Abhilash

Abhilash — Thu, 17 Feb 2011 02:10:34 +0000

Something similar was told to me by my earlier broadband provider when I told them that I wanted to use an WIFI router. They forced me to buy a Multiuser account which was double the price of my exiting plan when the only thing that they needed to change was a small setting in their system.

These companies dont realize that there are more options available to use now. So when Airtel came along I switched in a heartbeat, and even called the my earlier provider to give them a piece of my mind.

Would be great if we can at least see some of the non-abusive comments so that we get a good overall view from users all over the country.
Crowd-sourced reviews, so to speak.

By: Tweets that mention TataSky: How to rip off your customers | Atul Chitnis -- Topsy.com

Thu, 17 Feb 2011 00:44:21 +0000

[...] This post was mentioned on Twitter by Atul Chitnis, Atul Chitnis, Atul Chitnis, Shahrzaad M. Parekh, Adi and others. Adi said: RT @achitnis: New blog post: TataSky: How to rip off your customers http://atulchitnis.net/2011/tatasky-how-to-rip-off-your-customers/ [...]