If there is one piece of advice you want, then this be it – don’t ever order anything from Planet M’s website.
I have ordered stuff from there thrice. Each time, there was complete silence from them for several weeks. Then I write in to complain, and then they send me a note that the stuff I ordered was unavailable.
Note that until I cribbed, they quietly sat on my money, neither sending me my stuff, nor letting me know that there was a problem, allowing me to make a change or cancel the order. I wonder how much money they are making on interest alone – that’s quite a business model they have there!
Worse, when I complain about this (the fact that they did not inform me), they completely ignore the complaint, and instead send you a boilerplate excuse like this:
“With reference to you order no.xxxxxxx, being an Internet store, we do not have any inventory ourselves. The stock is picked up based on daily orders from music companies and suppliers.
The titles have been put on the store based on the assurance about the availability of these titles with the music companies. While this is true to a large extent, there have been instances of non-availability of titles.”
Note that I now have three such messages in my possession – one for each order I have placed with them – each received as first communication from them only after I complained.
I have had complaints about FabMart, but I grant FabMart this – when they are tripped up, they respond and make good. And in any case, they don’t take weeks to get back to you. And they don’t screw up orders on a regular basis.
Planet M – I will not order from you again. Your online operations are a disaster – at least from my perspective.
In other news – Roger Waters of Pink Floyd fame is coming into town (i.e. Bangalore) on April 13th. And it promises to be the biggest thing ever seen in Bangalore. Now me being a seriously heavy duty Pink Floyd fan, this is an event I will definitely not miss – despite the Rs.2500 tickets. After all, I am not Kallu (who is going to be out of town that day).
Didn’t get to go meet the doc today. Too much stuff happening in office. Shall have to do it tomorrow.
Friend Biju had an accident today. No one was hurt, though Biju was in deepseated shock. Can’t blame him – for a guy who rarely drives faster than 20 kmph (and who hits the brakes if he sees a cat crossing a mile away) to hit someone, this person must have been running at full speed straight across and into the car, carefully targetting it. I mean – Biju hit someone???? Give me a break!
IAC, no one got hurt (despite the usual crowds trying to make the most of it to squeeze money out of the situation), and a trip to the nearby hospital confirmed that.
He he he – but Biju hit someone????? I’d love to stand and stare, but these pigs flying around are distracting me.
Grunt! Oink!